What to Expect at a Veterinary Appointment
Knowing what to expect will help make your pet's first visit to our clinic more pleasant for both of you.
Get Settled
We ask that you arrive 10 minutes early to fill out our New Patient Form, or save time by completing the New Patient Form online in advance.
Meet Your Veterinarian
You will meet a veterinarian who will review your pet's health history, discuss their medical issues, and answer any questions you may have.
Examination, Diagnosis & Treatment
Following the examination, we will provide you with a diagnosis and treatment options. Your vet will recommend the ideal treatment options to address your pet's needs.
Afterwards, we will create a detailed report of our diagnosis, the discussion we had with you, and your animal's treatment plan. We will have this information available for easy review anytime you need it.
Our Pet Care Philosophy
Our veterinary team is proud to serve pet owners and farmers from across Wiggins. We are dedicated to providing the comprehensive services that your furry friend needs in a warm and welcoming atmosphere.
We are passionate about preventative care, client education, and providing comprehensive emergency and reproductive care to Wiggins pets.
Hospital FAQs
To learn more about what to expect during your visit to our hospital, please take a few moments to read through the answers to our most frequently asked questions.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratchpay as financing options. Their simple application process offers results in as little as a few minutes.
- Will I be provided with an estimate of costs?
We strive to always provide a good-faith estimate of the cost of our services before treating your pet. That said, unforeseen circumstances may arise that impact your final bill.
Our team will always take the time to fully explain your bill before you leave our clinic, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes. We ask that you please call ahead to ensure that we have a veterinarian available to meet your pet's needs.
If your animal needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to change or cancel your pet's appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of cats and dogs at our veterinary hospital.
- Where can I purchase my pet's prescription and food?
We're here to simplify your life, which is why we make all of the medications and specialty food your pet needs available to purchase either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
We require a deposit for all emergency visits. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
Our veterinary team is happy to help you fill out pet insurance forms for your pet’s visit.